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Cannabis producer asks customers to return one brand of product after mold complaints



Katherine DeClerq, CTV News Toronto

Published Thursday, November 22, 2018 7:17 PM EST

A cannabis producer in Ontario has issued a voluntary recall of one of its products after about five complaints filed about the sale of Ontario Cannabis Store (OCS) containing mold.

An OCS customer, who wished to remain anonymous, told CTV News Toronto that she checked the products she had been using for a week after reading mold compalints on Reddit.

"That's when I found mould on the pot, after I had already consumed some," she said. "I do not even know what kind of mold it is. I never thought before that too. "

She said that while she has not experienced any adverse reactions from the mold, she is concerned about how it appeared.

"In this case, where you expect it to be government-controlled by Health Canada, I should not need to be back and inspecting it a week later."

In a statement issued on Thursday, Ontario-based licensed cannabis producer RedeCan said that it received a complaint about the mold on Nov. 18. Since then, the company has received four other consumer complaints about the same issue.

"At this point, it appears that the reports are limited to a particular strain called" B.E.C. "and packaged in 3.5 gram bottles. RedeCan has visually inspected the batch samples of this lot that is required to maintain the health of Canada and has found no evidence of any of these samples, "the statement reads.

"At this early stage in our investigation, it is not a simple matter to determine how, when or why should have appeared in a lot in five bottles in. The cannabis is grown, produced and packaged at our facilities, but is marketed and sold through OCS. Some of the records are in hands, and OCS and RedeCan are working in cooperation. The investigation is going on. "

RedeCan said it is "voluntarily requesting the return" of all units of the B.E.C. brand The company said it will cooperate with Health Canada to test and independently verify batch samples.

"At RedeCan, we are devoted to produce high quality cannabis products. Not only do we accept that we have a responsibility to comply with Industry Standards relating to the production and distribution of cannabis products, but we strive to actively to exceed expectations. "

RedeCan also responded to allegations that some of its products may contain dead bugs. Someone posted a video on YouTube alleging they found insects in their cannabis, which was ordered through OSC The video shows small holes in the cannabis and the person voiced the video allegations. They were caused by burrowing insects.

In a separate statement, RedeCan said that the "black specks" seen in photographs and video are "harmless non-volatile organic matter."

"There are no bugs in RedeCan product. There are no holes that have been burrowed by worms, "the company said.

The hole referenced in the video was introduced mechanically, RedeCan said.

The company went on to say that its products are all grown organically and while the cannabis may have been exposed to insects at some point, they do not live in the plants and processing during removal.

Jodie Emery, a cannabis rights advocate, believes the model of housing cannabis inside a big facility, and then shipping it out on a problem.

"For most consumers, they are not a problem because the growers are they are experiencing a wonderful top-quality product and when cannabis is able to move quickly from harvest to consumer it does not have a chance to sit around getting moldy, "Emery said.

"Most consumers who access cannabis in dispensaries are able to walk in and look at the cannabis itself. With the new approach to legalization, all the cannabis has to be pre-packaged That means consumers can not make the safe choice of examining their medicine and their cannabis before buying it. "

OCS told CTV News Toronto in a statement that it is aware of the mold complaints and that it is the licensed producer's responsibility to test and package products.

"The OCS works only with licensed producers authorized by Health Canada, and they are required to test their products for mold and other microorganisms, and to the packaged products in sealed containers prior to delivery to OCS," the statement reads. "OCS is taking the necessary steps to address these issues with relevant licensed producers to ensure compliance with Health Canada regulations and that quality products are delivered to OCS.ca and our customers."

Customers can contact the store's customer service line to arrange for a refund, the OSC said.


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