Monday , August 2 2021

Moderator, one way to resolve disputes is still less known to consumers



What if your electricity consumption is excessive? In this case, customers are generally aware of the existence of Energy Ombudsman to solve disputes between consumers and electricity or gas suppliers when the problem can not be solved with customer service. Related company's

On the other hand, we are less familiar with financial markets, which are particularly capable of claims on the stock market orders. Or moderator who can help you if your internet operator does not provide you the promised debit, if the work at home does not follow the quote provided.

17 fields of illegality

Since thenST Following the Transposition of the French Directive of European Directive in January 2016, each customer has the right to call a free mediator of access. For their part, professionals should follow the mediation system and report to their customers, which are always far from the case.

The areas of 135 activities are currently covered by referral intermediaries (which can be public intermediaries, business intermediaries or business associations or companies of mediation), 17 fields remain without intervention of consumption. Highway, Sanitary Transport, Taxis, Shoemaker, dear, food delivery areas at home, do not cover activities, so it is illegal.

Freedom of private intermediaries

Must be covered by a professional related intermediary group, he must report to his client, but he can refuse to enter or withdraw a mediator at any time from the process. With the exception of two public ombudsmen (energy and financial markets), there are problems in the independence of the mediators, the money is provided by professionals in that sector.

This is freedom, and the impartiality of the mediator, as a result of which is utilized by the commission of mediators, which relies on the brass, and this was first released on Thursday. On today's date, the Commission has mentioned about 90 mediators, who have received 104,000 referrals from customers during the year 2017. There is evidence that the device has not yet been well understood: 60% of these referrals were unacceptable, because the customer usually did not try before trying to resolve their dispute directly with the professional.

Mary Ballon


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