NAB chairman Ken Henry today shocked Australians with his "arrogant sentiment" in the banking royal commission.
Most of the day has been taken by a series of tense exchanges between Henry and Commissioner Rowe's ORR QC assistant senior counsel.
Oren was obviously disappointed with Henry's executive bonus and his inquiries regarding the bank's fees-no-no-service scandal.
But Henry was too tired of the interrogation line, often openly condemning male statements and laughing before answering most of the questions.
In a particularly heated exchange, Orre Henry asked that the NAB board should take action in advance before being charged for a service.
Oner said: "I want to have it, let me put it that way. I want to – I do not even know." Before Henry started, Orre said: "I want to give you the answer to my question, Dr. Henry. Should step?
"I have answered the question, how can I answer the question," said Henry, who said the room: "Sorry, is he yes or no, Henry?"
Henry said, "I answered the way I chose to answer the question."
"Well, I want you to answer my question. Do you agree that the board should advance in advance?" The room answered.
Henry said, "We wish we were."
"I'll take it as yes, as Dr. Henry?" ORR concludes.
Henry answered, "Well, you accept it as yes."
TwitterSphere originated on the reviews of Dr. Henry, a social media user describes it as a "offensive shocking moment".
Commissioner Kenneth Hahn also raises his eyebrows in response to stress in the room.
But in the typical Rowe's "shock and oar" style, she continues unintentionally.
Earlier today, the commission heard that the board of NAB should have told the management that "enough is enough" and for any service customers should immediately refund the money back to pay the charges.
Instead, NAB has fought for three years with the Australian Securities and Investments Commission (ASIC) about consumer compensation, which Henry said was "inappropriate".
"There is no doubt that NAB's prestige has become significantly weak in these matters and the way they have been conducted."
"I wish we had told management that, two years ago, perhaps even earlier, we had said before: 'Forget about negotiation with ASIC. Just do it – give treatment to customers.' ;
In September this year, the NAB and ASIC made an agreement on this issue.
Meanwhile, NAB CEO Andrew Thornben said that the bank "accidentally" kept the money to consumers, even if they did not get any service in exchange for them.
He said that when this method was wrong, it was not dishonest that happened in error.
NAB has accused more than 4,000 dead superannuation customers $ 3 million (3.2 million dollars) of property – and ASIC has taken legal action on a fee of a fee-no-no-no-service issue, which includes a $ 100 million charge. Thousands of superannuation customers
Henry also told the commission that NAB may take up to ten years to embed such culture, which will improve the previous misbehavior and put customers first.
Amp Chairman Mike Wilkins also faced inquiries from a senior advisor to help Michael Hodge QC, the commission on Wednesday afternoon, for a company, 107,735 people will have to pay 440.4 million dollars for inappropriate advice and fees.
The trial continues.